Privacy policy

Last Updated 01/12/2024

This Privacy Policy sets out the terms on which we collect, process, and handle personal data provided by you while using the website located at agora.gentlemenoftheroad.com (“Site”) and the services provided from the Site (“Service”). The Site, together with all content on it, is controlled by Mumford and Sons Ltd, a company incorporated in England with its registered office at 88/90 BAKER STREET LONDON W1U 6TQ (“we” or “our” or “Mumford and Sons”).


1. Important Information

The Controller of this website is Mumford & Sons Limited. As the Controller, we decide how to hold and use the personal information we collect about you, which we will only do in accordance with this Privacy Policy.

For the purposes of running and managing the service we are working with Planet 101 Ltd, a company incorporated in England with its registered office at Castle House, Castle Street, Guildford GU1 3UW, UK (“Planet” or “planet.fans”) who will be an independent data controller and the data we share with them is outlined below. For further information, you can contact them [email protected]

2. Information We Collect

If you decide to use the service it is necessary for us to collect and process certain personal information (“Data”), including, but not limited to:

  • Name, address
  • Email addresses, mobile phone numbers
  • IP addresses, device/browser details, operating system
  • Activities on the site, personal marketing preferences
  • Location details from which you access the service

We will in limited situations also use your geolocation data, for example to verify your attendance at an event.

For the purposes of certain privacy laws, your geolocation data is regarded as sensitive personal data.

You are responsible for ensuring that all personal information provided to us is accurate and up to date.

The Site and Service may display links to certain third party websites. We encourage you to read the individual privacy policies of those third party websites before providing any of your personal information to them.

3. Use of Data

The Data will be stored along with any additional information you provide and will be used to:

  • Deliver and improve the Service
  • Provide tools and features for your use of the Service
  • Perform marketing and research activities
  • Respond to enquiries, process payments, and for record-keeping
  • Enhance your experience on the Site

4. Data Sharing

We share your Data with:

Community Website Provider (planet.fans)

  • Purpose of sharing data: to host and manage your interactions within the Mumford and Sons’ community including improving the service, managing customer service and technical support of your account
  • Categories of data shared: name, email address, mobile number, address, interactions with the Mumford & Sons community including marketing preferences, purchase history and transactions via the Mumford & Sons community, IP addresses, device/browser details, operating system, location details from which you access the service

Payment Service Providers

    • Purpose of sharing data: to process your payments
    • Categories of data shared: name, email address, payment card details

Marketing Providers

    • Purpose of sharing data: to assist in delivering relevant content and offers
    • Categories of data shared: name, email address, mobile number

SMS Providers

    • Purpose of sharing data: to verify your mobile number and issue tickets securely
    • Categories of data shared: mobile number

Event and Ticketing Providers

    • Purpose of sharing data: to ensure you are able to access the event
    • Categories of data shared: name, email address, mobile number

Digital Wallet Providers

    • Purpose of sharing data: to allow you to download a digital pass and receive notifications
    • Categories of data shared: name and email address

Shipping Providers to facilitate the delivery of products you order

    • Purpose of sharing data: to facilitate the delivery of products you order
    • Categories of data shared: name, email address, address

We may transfer your Data to third parties as part of business expansions or asset transfers. If Data is transferred outside the European Economic Area (EEA), it will only be done to entities complying with this Privacy Policy and applicable law.

5. Cookies

We use cookies to enhance your experience and collect usage statistics. Cookies help us:

  • Recognise your device and save your preferences
  • Enable you to log in without re-entering your credentials
  • Measure how you use the Service to improve performance

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect your ability to use certain features of the Service.

For more details on managing cookies, you can visit:

5. International Transfers of Data

We may transfer your personal data to countries outside your country of residence, including countries that do not have the same data protection laws. We will ensure that appropriate safeguards are in place whenever such transfers are made, in line with applicable legal requirements.

6. Your Data Protection Rights

A. If You Are Located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland:

Under the General Data Protection Regulation (GDPR) and UK GDPR, you have the following rights:

  • Right of Access: You have the right to request copies of your personal data.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
  • Right to Erasure: You have the right to request that we erase your personal data under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.
  • Right to Object to Processing: You have the right to object to our processing of your personal data in certain situations.
  • Right to Data Portability: You have the right to request that we transfer your personal data to another organisation, or directly to you, under certain conditions.

B. If You Are Located in California (United States):

Under the California Consumer Privacy Act (CCPA), California residents have the following rights:

  • Right to Know: You have the right to know what personal data we collect about you and how it is used.
  • Right to Delete: You can request that we delete your personal data.
  • Right to Opt-Out of Sale: You have the right to opt-out of the sale of your personal data.
  • Right to Correct Inaccuracies: You may request that we correct any inaccurate personal data we hold about you.

C. If You Are Located in Brazil:

Under the Brazilian General Data Protection Law (LGPD), you have similar rights to those provided under GDPR, including:

  • Right to Confirmation: You can confirm whether we process your personal data.
  • Right to Access: You can request access to your personal data.
  • Right to Correction: You can request that we update or correct inaccurate data.
  • Right to Erasure: You can request that we delete your personal data.

D. If You Are Located in Other Jurisdictions:

Other countries may have their own data protection laws, and you may have similar rights under those laws. If you ask to exercise rights from a jurisdiction where you do not have the applicable right, we will consider your request at our discretion.

7. Exercising Your Rights

You are generally not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you in most cases.

If you wish to exercise any of your rights, please contact us at [email protected]

8. Data Retention

We will retain your Data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with applicable legal requirements. For example, payment history is kept for five (5) years after the transaction.

9. Data Security

We use technical and organisational measures to protect your Data. We ensure that any third parties receiving your Data maintain similar standards.

10. Changes to the Privacy Policy

We may change this Privacy Policy from time to time. Any changes will be effective from the date they are posted on the Site. We encourage you to review this Privacy Policy regularly to stay informed about how we handle your Data.

If you have any questions about our privacy practices or would like to exercise your rights, please contact us at [email protected]